Shipping & Delivery
International Orders
As of now, we do not accept orders shipped to international or APO addresses. Please contact a port forwarder for delivery.
Shipping
The Aqua Pro Vac and Steamer are shipped via Federal Express Home Delivery (for residential addresses) or FedEx Ground (for commercial addresses), while smaller items and parts ship via UPS or USPS. Items usually ship the same day if the order is placed before 11 AM (Pacific). Orders placed after 11 AM (Pacific) will ship the following business day. All orders are shipped from our warehouse in either Blaine, WA, or Mayfield, KY.
Once your item has been shipped, we will email you the tracking number so you can monitor your shipment.
Sales Tax
Sales tax is charged for items shipping to California, Washington, and Kentucky.
Payments
Payments can be made using U.S.-issued credit cards or through PayPal. We accept Visa and MasterCard. Please use our secure online order form to enter your credit card information.
Financing Options
We also offer financing options through Klarna, Afterpay, and ShopPay. With our "Buy Now, Pay Later" program, you can make your purchase more manageable by spreading the cost over time.
Customers from Canada
We ship most of our products across the Canadian border using GlobalPost. An additional shipping fee to cover customs and duties fees is applied to the shopping cart. We can also ship to a US based port forwarder.
Try: MyUS
Customers from the Caribbean, South America & Central America
Try: Aeropost or Planet Express
Customers from Mexico
Try: MyUS or Planet Express
Puerto Rico, Hawaii, and Alaska
The shipping cost for orders shipped to Puerto Rico, Hawaii, and Alaska is significantly higher. The additional surcharge for Puerto Rico will be $150, Hawaii's surcharge will be $100, and Alaska's surcharge is $75. Once you add your shipping address, you will see these options in the shopping cart.
Frequently Asked Questions
Unfortunately, we do not offer expedited shipping. The costs associated with expedited deliveries are significantly higher, and there is also the risk of frustration if the shipment doesn't arrive on time.
We typically do not ship orders on weekends or holidays. Our shipping operations follow standard business days, Monday through Friday, excluding recognized holidays.
If your package is delayed, we apologize for any inconvenience this may have caused. In such cases, we recommend the following steps:
1. Check Tracking: Firstly, check the tracking information provided with your order to see if there are any updates or notifications regarding the delay.
2. Contact Carrier: If the tracking information doesn't provide clarity, we advise reaching out to the shipping carrier directly. They may have additional information about the status of your package and can provide assistance.
3. Contact Us: If you're still unable to resolve the issue, please don't hesitate to contact our customer service team. We'll do our utmost to investigate the delay and provide you with the necessary support and updates.
Rest assured, we understand the importance of timely delivery and will work diligently to ensure your package reaches you as soon as possible. Thank you for your patience and understanding.
If your package is lost during transit, we understand the frustration this may cause, and we apologize for any inconvenience. In the rare event that a package goes missing, we have processes in place to address the situation:
1. Contact Us: Please reach out to our customer service team as soon as you suspect your package may be lost. We'll initiate an investigation with the shipping carrier to track down the whereabouts of your package.
2. Investigation: We'll work closely with the shipping carrier to conduct a thorough investigation into the loss of your package. This may involve tracing the package's last known location, reviewing shipping records, and contacting relevant parties involved in the shipping process.
Resolution: Depending on the outcome of the investigation, we will take appropriate steps to resolve the issue. This may include issuing a replacement order, providing a refund, or offering alternative solutions based on your preferences and our policies.
Orders typically ship the same day if placed before 11 am Pacific time. Orders placed after this time usually ship the next business day.
Sales tax is charged for items shipping to California, Washington, and Kentucky.
