Privacy Policy
At Aqua Pro Vac, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the practices described in this policy. If you have any questions or concerns, please contact us at service@aquaprovac.com.
Information We Collect and How We Use I
We collect and use the following types of data:
Non-Personal Information
We may collect anonymous, non-personally identifiable information, including:
a. Your IP address, domain server, type of device, type of web browser, and referring site addresses.
b. Cookies and action tags, which help us analyze trends, improve site usability, and gather broad demographic data.
c. Aggregate analytics data, which may be shared with third parties to enhance our services but will never include personally identifiable information.
Personal Information
We collect personal information when you voluntarily provide it, such as when you:
a. Make a purchase on our website.
b. Subscribe to our SMS updates or email newsletters.
c. Contact our customer service team.
This may include your name, email address, mailing address, phone number, and payment details (processed securely through our payment gateway provider). We use this information to process transactions, provide customer support, and send important updates regarding your orders.
Third-Party Cookies
Third parties may use cookies on our website to enhance functionality and enable features like shopping carts and personalized content. We do not control or have access to these cookies. You may disable cookies in your browser settings if you prefer.
Sharing Your Information
Aqua Pro Vac does not sell, rent, or share your personal information with external organizations for marketing purposes. We implement industry-standard security measures, including encryption and access controls, to prevent unauthorized access and sharing of your data.
However, we may share your data in the following cases:
a. With service providers that help us operate our business (e.g., payment processors, shipping partners), only to the extent necessary to fulfill their services.
b. When required by law, such as in response to legal requests or to comply with applicable regulations.
c. To protect our rights, investigate fraud, or ensure the safety of our customers and the public.
If you wish to opt out of any data sharing, please contact us at service@aquaprovac.com.
We reserve the right to provide personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
When you purchase at aquaprovac.com, our in-house Customer Service department may need to contact you via phone or e-mail to address questions specific to your order even if you opted not to receive communications from us.
SMS Text Messaging Terms And Conditions
Aqua Pro Vac respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
• Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
• Data Usage: We use your data solely to send updates, promotions, reminders, and follow-ups related to our products and services. This includes scheduling calls, confirming order details, providing customer assistance, and sharing promotional offers via phone and message.
• Data Security: We protect your data with secure storage measures to prevent unauthorized access.
• Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
• Messages are recurring, and message frequency varies.
• Contact Aqua Pro Vac at (650) 292-4445 or service@aquaprovac.com for HELP or to STOP or CANCEL receiving messages.
• Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to service@aquaprovac.com or (650) 292-4445. . After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
• You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Aqua Pro Vac will not sell, rent, or share the collected mobile numbers
You may receive messages daily, weekly, or as needed based on your interactions with our services.
Note: Messages are recurring, and frequency may vary.
Contacting an Associate
To contact an Associate, email us at service@aquaprovac.com. Please also check our FAQ page as many questions are answered quickly there. For any privacy-related questions, requests, or concerns, please reach out to:
Email: service@aquaprovac.com
Phone: (650) 292-4445
