Customer Service, Policies and Warranty
No Hassle Returns Policy
If you want to return your Aqua Pro Vac... no problem! We offer a no hassle returns policy that makes it easy.
Our goal is to make your product shopping a pleasant and simple experience.
- Quality products you can rely on
- Friendly customer service you can trust
- Great Prices
- Convenient shopping that will save you time and money
International Orders (including Canada)
As of now, we do not accept any orders shipped to an International or APO address.
Hawaii and Alaska
The shipping cost on orders shipped to Hawaii and Alaska is very high. The additional surcharge to these two states will be about $75 additional. Please call us if you are interested.
All items are shipped Federal Express Home Delivery or Ground. Items usually ship within two business days and we forward your tracking information via email once your item is in transit.
Sales tax is charged for items shipping to California.
Payments can be made through US issued Credit Card/Debit Card or through Paypal. We gladly accept American Express, Visa and MasterCard through our checkout. Please enter your credit card number on the secure online order form.
Limited Life Time Warranty
(Overview and Terms of Limited Lifetime Warranty)
1: The Aqua Pro Vac Cleaning Machine, all internal electronic parts are lifetime warranted to be free from defects in material and workmanship when utilized for normal use by the original purchaser only.
2: One (1) year parts and labor on accessories and housing.
The Aqua Pro Vac Cleaning Machine accessories and housing are warranted to be free from defects in material and workmanship for a
period of one (1) year from the date of purchase when utilized for normal household use by the original purchaser only. This does not include replacement
of items due to wear including but not limited to the Floor Wand, Hand or Upholstery Wand, Hose, Replacement Water Pump, Water Tanks or Replacement Trigger.
For this warranty to apply the original purchaser must email email@example.com the date and place of purchase (included in the original packaging or available online at
aquaprovac.com) along with a copy of the original purchase receipt to Aqua Pro Vac.
days after the original purchase date.
Should any defect covered by the terms of this lifetime limited warranty be discovered, Aqua Pro Vac team will repair or replace any defective part provided the unit
is returned by the original purchaser on file with the warranty form information.
The liability under this warranty is limited solely to the cost of the replacement parts or the complete unit at the discretion of Aqua Pro Vac. This warranty is
void if damage is resulting from accident, misuse, improper operation, unauthorized repair or alteration, tampering, commercial or other than home use, or damages accruing in transit. This warranty does not cover any shipping fees to or from our facility.
This warranty is extended to the original purchaser only and excludes all other legal and/or conventional warranties. The responsibility of Aqua Pro Vac, if
any is limited to the specific obligations expressly assumed by it under the terms of the lifetime limited warranty. In no event is Aqua Pro Vac liable for
incidental or consequential damages of any kind whatsoever.
The customer is responsible for all shipping fees to and from our facility. Carefully pack returning items for repair to avoid damage in transit. Be sure to
include in the box all your contact information including name, phone number, email address and shipping address along with a prepaid return ship tag
from UPS or FedEx. Contact at (650) 292 4445 or email firstname.lastname@example.org for making arrangements to return items for repair or service. Aqua Pro Vac is not responsible for any shipping cost to or from our Facility
Shipping Damage or Missing Parts
In the unlikely event that your item arrives damaged or is missing parts please email us the details at service@AquaProVac.com. Contact our customer service department within 7 business days of the delivery date to report any damage. Unfortunately, packages can be damaged during the shipping process after leaving the warehouse. If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one at our discretion and completely at our expense. Please be sure to inspect your item(s) for concealed damage even if you do not plan on using it immediately and always keep all packaging until you are satisfied with your item. PLEASE do not refuse any shipments as this limits our options in getting you a perfect item. Requests for replacement parts will be processed as quickly as possible but expect them to take 1 to 3 weeks to be received. Please email service@AquaProVac.com with your needs.
We want you to be 100% satisfied with your Aqua Pro Vac order. If you're unhappy with the item you purchased for any reason, return it to our warehouse within 30 days of the shipment receipt for an exchange or a refund of the full purchase price. (Note: If your item was damaged or defective, see our Damage section above). We are proud to offer the best return policy online. Please note: certain items are not returnable and will be clearly stated on the listing.
Returned merchandise must be sent to us prepaid and insured at the address listed below.
Please remember, all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards intact. We will not accept dirty, broken or used products or any items in non-standard packaging. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for return. Please insure your item with the carrier and send the tracking number to service@AquaProVac.com once it ships. We will issue a full refund for the purchase price of any products you return that meet the above conditions within 3 days of receipt in our warehouse.
All items must be returned to:
D&D (Maxxus Industries)
200 S Fifth St
Mayfield, KY 42066
Cancellations on orders that have already been processed will be accepted and handled in the same manner as returns.
Collecting and Using Your Information
Anonymous, non-personally identifiable information such as your IP address, domain server, type of computer, type of web browser, and addresses of referring sites, also known as "traffic data," may be collected and used to diagnose problems with our server and administer our sites. We may also use "cookies" and "action tags" to collect information. Cookies and action tags allow us to compile statistics and other information about how you use our sites. We may use this data to analyze trends and improve the usability of our sites as well as to administer the sites and gather broad demographic statistics. We may also share non-personally identifiable data with third parties on an aggregate basis. We do not link the information we store in cookies to any personally identifiable information.
Third Party Cookies
Sharing Your Information
AquaProVac.com may establish business relationships and share your contact information with select persons or entities whom we believe have privacy policies that are generally consistent with ours. These persons or entities may contact you about their products or services. You may opt out of sharing this information at any time by emailing us at service@AquaProVac.com .
We reserve the right to provide personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our Web site, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
When you make a purchase at aquaprovac.com, our in-house Customer Service department may need to contact you via phone or e-mail to address questions specific to your order even if you opted not to receive communications from us.
Contacting an Associate
To contact an Associate, email us at email@example.com . Please also check our FAQ page as many questions are answered quickly there.